FAQs

PRODUCTS

Are your products plant-based?
Yes. All Humble Unbakery products are made using plant-based ingredients.

Do your products contain refined sugar?
No. We use natural ingredients such as dates and other minimally processed sweeteners instead of refined sugar.

Are your products gluten-free?
Yes. We do not handle gluten in our kitchen and our products are made without gluten-containing ingredients.

How should I store my products?
Store in the refrigerator and enjoy chilled or at room temperature.

How long do your products last?
Shelf life varies by product. Storage guidance and best-before information are provided with every order.

Do your products contain allergens?
Most of our products contain nuts. Please refer to the Ingredients & Allergens page before ordering.

Why does the chocolate sometimes look different? Is it still safe to eat?

Yes. Because our Good Gut Globes are made with real ingredients and coated in preservative-free dark chocolate, you may occasionally notice a light coating or slight change in appearance. This is known as chocolate bloom and can occur naturally when chocolate experiences temperature fluctuations during storage or transport. Chocolate bloom is completely harmless and does not affect the quality, safety, or taste of the product. As our products are handcrafted and made without artificial preservatives, slight variations in appearance may occur from batch to batch.

ORDERS & DELIVERY

Where do you deliver?
We currently offer local delivery and collection. Delivery areas may vary.

When will my order arrive?
Orders are prepared in small batches. Collection and delivery details will be confirmed after your order is placed.

Can I collect my order?
Yes. Collection is available on selected days.

Do you offer subscriptions?
Yes. Selected products are available on a subscription basis for regular deliveries.

 

THE CLUB

What is The Club?
The Club is our email community where members receive updates, market dates, new product launches and occasional subscriber-only offers.

How do I join The Club?
Simply enter your email address on the website.

Can I unsubscribe?
Yes. You can unsubscribe at any time using the link included in our emails.

RETURNS & SUPPORT

Can I return food products?
Due to the nature of perishable food products, returns are generally not accepted.

What if my order arrives damaged?
Please contact us as soon as possible with photographs and we’ll review the issue.

How can I contact you?
Email us at info@humbleunbakery.com or send us a message on Instagram.